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Technical Controller – Training
Remote working – Travel occasionally to main office
Salary between £25k-45k
We're one of the UK's largest managing general agent, supporting over 1,000 broker partners and more than 3 million policyholders with a wide variety of insurance products. As a Group we have recently become one of the UK's largest motor insurance providers and have an impressive portfolio of businesses. There are very exciting growth and acquisition plans for us moving forward so watch this space!
Technical controllers are the custodians of technical performance across Group Claims. This includes the oversight of key technical strategies, best practice and standard operating procedure development & maintenance, supporting the management of key suppliers. As well as supporting the development of our Operational delivery through the referrals and technical support.
The role is hands on at a strategic level, with a key area of responsibility managed by the Technical Controller. In addition, there will be an auditing requirement to identify areas for technical or strategic development, opportunities to improve processes and procedures, and to support monthly technical reporting. The creation and updating of Best Practice and guidance material will also be a key requirement.
Guidance point for technical queries and case specific referrals.
Undertake Quality Control audits to;
o Identify opportunities for performance improvement, and ensure findings are shared with the Training team to facilitate and inform the coaching/mentoring programme.
o Manage strategic delivery; including providing analysis to drive through developments to ensure that, the key business objectives are being met.
Support the development and delivery of key strategies
Work closely with Internal and External stakeholders to support the achievement of business Objectives
Participate in the monthly MI reviews (internal as well as supplier MI) to track performance against agreed KPIs relating to indemnity spend. These include, but are not limited to, PI, litigation, MOJ, OICP, credit hire, property damage (both first & third party) and TP intervention. Analyse trends and highlight opportunities to improve performance.
Regular review and enhancement of all Best Practice, process and guidance documentation, ensuring content is accurate, up to date, accessible, and user friendly.
What we are looking for
Minimum of 5 years motor claims handling experience, including Personal Injury, Credit Hire or Property Damage (first & third party).
Minimum of 3 years technical training experience across motor claims.
Full technical and product knowledge, along with financial understanding of claim reserving and settlements.
Developed IT skills including Microsoft Office.
Collation and interpretation of Management Information to enable decision-making.
An understanding of the main principles of laws relating to all relevant jurisdictions.
Fully conversant with Road Traffic Act and the implications of being RTA/Article 75 insurer
Conversant with current and emerging case law and awards.
Report writing and ability to analyse outcomes & MI.
Excellent Communication skills.
What benefits are there?
33 days holiday (inc Bank Holidays) with the ability to buy and sell more days. 5% contributary pension scheme, health and wellbeing support, life assurance, a portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more