Social Care

Service Manager

Full Time Permanent

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Job Description: Service Manager

Reporting into the Area Manager, the Service Manager is responsible for delivering Service User centred care; through the efficient operational management of a number of Supported housing units (apprx 36-40 beds) and staff allocated to them; in accordance with company processes and procedures.

Summary of Benefits:

Circa £32-35k, dependent upon experience

28 days annual leave (inc paid public holidays)

Company Contributory Pension Scheme

Full expensed company mobile phone for business use

Company laptop with full VPN access

Mileage paid for business use

Car business insurance paid

Free on-site car parking

Key Features of role: The Service Manager will be specifically responsible for:

1. Provision of direct management and supervision to the Operations Team – Team Leaders, Senior Support Assistants and Support Assistants

2. Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders

3. Completing a regular case review, development and implementation of a person centred care plan for each Service User

4. Ensuring the personal delivery of physical and mental, person centred care to Service Users

5. Implementation and monitoring of safeguarding the rights and dignity of each Service User

6. Ensuring the routine assessment and communication of Service User development to interested stakeholders

7. Effective management and control of Service User financials and house budgets

8. Creation of a positive environment in which Service Users and staff actively engage

9. Establishing and ensuring regular conduct of open and transparent two-way communication including updates and changes to the company with Service Users and staff

10. Ensuring staff maintain the cleanliness, quality, security and safety of each home and individual service user accommodation

11. Performance management of the Operations Team to maximise management and staff performance and assure compliance with company procedures

12. Conduct training needs analysis for operational staff and work with HR and Training to co-ordinate the delivery of training and development to maximise competence in their job role

13. Support staff with developing and implementing staff-rotas, ensuring that appropriate staff cover is available to Service Users

14. Attending and actively participating in internal management reviews and external forums

15. Accomplishing self-audits and pro-actively engage in external compliance audits

16. Enhancing current operations through creating a culture of continuous improvement

17. Responding to initial complaints from Service User and liaising with Senior Management where appropriate

Generic Duties- In addition to specific responsibilities, the Service Manager will also be responsible for ensuring:

1. the maintenance of confidentiality of all information unless otherwise permitted by management

2. full compliance with company’s vision, values, policies and procedures

3. compliance with legislation and GSCC Code of Conduct as reflected in company procedures

4. undergo training and professional development as directed by the company

5. work in a manner that promotes team work and a collegial environment

6. active and positive promotion of the company’s image and brand

7. other duties that may be assigned by management

Qualifications – The following qualification, skills and experience are required for this role:

1. Preference for NVQ Level 4 in Leadership and Management in Social Care (or equivalent), with a minimum of two years’ experience at Assistant Manager, Deputy Manager or Team Leader level within a care setting; and

2. Competence in the use of Microsoft Office and Internet applications

3. Strong English spoken, listening, writing, communication and presentation skills

4. Strong administration skills

5. Full driving licence and use of own car for general business use and to support Service Users

This role offers security, stability and a dynamic working environment, with plenty of scope for career development and progression. Please apply now for immediate consideration

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