Service Desk Incident Support

Contract Full Time

Jobs Near Me

We are currently recruiting for two fixed terms positions
1x Maternity cover – 10 months
1x Secondment Cover- 6 month

What you'll do
We’re looking for enthusiasm, a can-do attitude and the willingness to learn and provide great Customer Service.

This fantastic opportunity will be to deliver a project to the business, so the successful candidate will have the drive and focus to see the project through from start to finish.

As a member of the Service Desk Incident Support team you’ll act as the first contact support for our customers via phone, email and web chat, you’ll be required to log, diagnose, escalate and resolve tickets within the SLA. As well as having excellent communication skills, you will need to be confident on prioritization and self-initiative.

What you’ll have
• You’ll have Knowledge of Microsoft Office Products
• Ideally you’ll have 5 GCSE’s or equivalent experience
• Experience of using computers in a business context
• You’ll have the willingness to learn new applications, tools and possess effective collaboration and customer service skills

This role will require travel to other sites for work so you’ll need to have a full driving license to apply.
You’ll need to travel to sites across Kent, London, Sussex and Midlands for Site Visits on occasions.

Closing date for applications: Sunday 10th July 2022 at 23:59
Shortlisting: W/C 11th July 2022
Interviews: Monday 18th July 2022

What’s in it for you?
• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

Inclusion and Diversity
At Optivo we work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach