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Are you an experienced service desk analyst?
Do you have excellent customer service qualities?
Are you looking to join an industry leading business, who offers a brilliant working environment and exceptional benefits?
My client, a leading legal firm based in Tunbridge Wells are looking to hire an experienced 1st/2nd line support to join their in-house service desk team. You will be responsible for providing technical support, over the phone, remotely and on the floor to Partners, Fee Earners, and Support Staff at every level.
* Ensure that technical support is provided to all staff in a professional and timely manner and that matters are resolved as efficiently as possible.
* Maintaining strong working relationships throughout the business to ensure positive inter departmental engagement.
* Monitoring and management of a full range of ICT equipment to ensure down time is minimised and the office is kept in good clean working order.
* Installation, set up and decommissioning of hardware as required.
* 2 Years + experience working in a technical support role, either for an in-house team or a managed service provider.
* Comprehensive knowledge of the complete range of Microsoft Applications
* Excellent communication and interpersonal skills
* (Desirable) Experience providing technical support within a legal or professional services environment
Please send your CV to apply or call James in the office to find out more