Helpdesk Operator

Contract Full Time

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Job Title: Helpdesk Operator
Pay: £11.85 per hour
Temp to perm
Hours: 4 days / 4 nights 7am-7pm / 7pm-7am

Location – Leeds Hospital

Main Duties include:

Receive and manage calls in a courteous manner

Provide a customer focused professional response to Trust queries, complaints and fault calls
Gather and accurately input in to the CAFM system details of fault calls
Prioritise fault calls against a pre agreed set of criteria
Provide information re: fault calls to rest of FM maintenance team
To provide standard management reports
To contact and pass on relevant details to external service providers
Generate standard management reports for the Trust and others as requested
Provide feedback to callers re position of individual tasks
Maintain filing system ensuring accurate records are kept
Undertake overtime to cover for absent colleagues
To participate in a shift rota and work in a flexible manner in order to provide a continuous serviceQualifications and Key Skills:

Experience in a customer facing role

Experience of dealing with customers over the telephone
Fully conversant with standard office packages e.g. excel, word, email
Have an understanding of the operational procedures and safe working practices applicable to the task
Fully conversant with standard office packages e.g. excel, word, email
Ability to work shifts 24/7 365 days per year. Age 18 minimum age requirement due to shift work.If you are interested in the role and believe this is something for you please click apply with CV below.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business