Helpdesk Engineer

Full Time Permanent

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Vision for Education are part of the UK’s fastest growing Education recruitment company. We specialise in temporary and permanent placements for Teachers and Support staff across England within multiple locations.  Due to further expansion, we are now seeking a Helpdesk Engineer to be the first point of contact for IT queries across the business.

Supported by the Infrastructure manager and IT manager, you will be an essential part of a close-knit team responsible for diagnosing and resolving 1st line support issues.  This is primarily a remote support role although some travel may be required for the set up and maintenance of equipment for end users.

This role will provide extensive exposure to many different systems enabling the successful applicant to gain valuable knowledge and ensure continuing professional development.

If this role matches your skills and experience and you are an organised, flexible and adaptable self-starter, please submit your CV or get in touch to discuss further.

Key Job roles to include:

•             Manage and respond to helpdesk tickets via email/phone

•             Diagnose and resolve software and hardware support issues

•             Escalate tickets to senior support or other internal/external IT teams where necessary

•             Provisioning and maintaining laptops

Essential Skills and experience required:

•             At least 12 months working in a helpdesk support environment

•             Experience in supporting Office 365 and Windows Server/Active Directory

•             Good working knowledge of Windows operating systems

•             Excellent written and verbal communication skills

•             Basic networking knowledge

Desirable skills:

•             Intune or other MDM solution experience

•             VOIP system administration

•             Working knowledge of Salesforce

•             Laptop repair experience

Personal Attributes:

•             This role will suit a person who is hard working and keen to learn and develop. They will take pride in the   service provided.

•             The role requires significant communication and liaison at different levels across the organisation and it is important that these contacts should be managed effectively and co-operatively

•             They will be a team player who is happy to be flexible in their approach

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