Customer Service Team Leader

Full Time Permanent

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Company – Leading construction services company
Job Title – Customer Service Team Leader
Location – Morley
Salary – Up to £30,000 + quarterly bonus (£3-4K per annum)
We have and exciting opportunity for an experienced Customer Service Team Manager to work for a national company that supply equipment and services into the construction industry. The client is looking for an enthusiastic, organised and flexible all-rounder to manage a Hire Desk Team of 4. The main parts of the role include:
* To lead a small team in a fast paced environment
* Ensure all hire transactions and admin tasks are undertaken efficiently and in line with company procedure and customer requirements.
* You will Assist the Line Manager with gathering and collating management information.
* Review the performance of your direct reports and manage the team effectively ensuring development plans are in place for team members.
* Ensure optimum service levels are achieved through effective working relationships with customers and responding to customer queries in a timely manner.
* To proactively work jointly with all departments and colleagues across the range of functions to ensure we deliver the highest level of customer service on a consistent basis
* Maintain an effective and positive relationship with customers and other depots/ departments
* Customer Service team management experience is essential
* Experience in the hire industry is preferable, but not essential
* Excellent customer service and communication skills
* Excellent telephone manner
* Omni channel experience
* You must be reliable, punctual and enthusiastic
* You must be well organised
* The successful candidate will need to be self-motivated and proactive
* Team player