Customer Services

Customer Service Team Leader

Full Time Permanent

Jobs Near Me

Customer Service Team Leader

Location: Huddersfield

Salary: Up to £30,000 + performance related bonus

Contract: Permanent, Full time 

Are you an experienced team leader looking for a new challenge?

Do you have experience in the motor industry?

Do you want to join a growing organisation that will invest in your career development?

Join our growing team in Huddersfield as a Team Leader, where we offer:

Salary- up to £30,000 + performance related bonus.

Annual leave- 33 days holiday increasing to 36 with length of service (inclusive of public holidays).

Pension- Aviva 3% Employer Contributions.

Financial Benefits- save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

Lifestyle & Wellbeing Benefits- eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

Motoring Benefits- free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

FMG are the UK's leading independent provider of fleet and insurer incident management and specialist vehicle recovery services. We are seeking an experienced team leader to support the growth of our Credit Hire department; this role is a fantastic opportunity for an individual that is ambitious and has a determination to succeed. The Credit Hire Department is a growing area within FMG and this is an exciting opportunity to bring your creative flair.

The Credit Hire department is responsible for 3 services within FMG, 

Non-Fault Hire, a credit hire service with a focus on maintaining and improving our relationships with our hire providers.

Rental Damage, is a standalone service that utilises our accident management expertise to manage our client's rental damage claims 

FIM Insurance, an administration team that manages general queries relating to accident management.

The requirements for the 3 teams offer a variety of responsibilities and opportunities.  You will be required to effectively lead & manage an experienced team to ensure they provide the very highest standard of customer service whilst ensuring that objectives and targets are met.

To be successful as a Team Leader in FMG;

You'll need to be a proven people manager with strong communication and leading skills. You will also demonstrate:  

A strong work ethic and ability to thrive in a busy environment

An engaging personality with excellent communication and proven people management skills is essential

An ability to excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management

A high customer and delivery focus, you will thrive on working in a target-driven environment where performance improvements and innovation are constantly being pursued

A well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA's and targets 

If you like what we have to offer and want to hear more, please apply today for immediate consideration