Customer Services

Customer Service Manager

Full Time Permanent

Jobs Near Me

Pickfords are looking for a dynamic Customer Service Manager to join our team based in Basingstoke. You will join us on a full time, permanent basis and in return, as our Customer Service Manager, a competitive salary will be offered alongside the opportunity to work in a well-established company.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business. Our Move Manager will be passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

Key responsibilities of our Customer Service Manager will be to:

Deliver a consistent superior service in line with the company quality standards and improve the customer experience

Lead and manage the Move Management team to ensure we maximise international revenue through prompt and professional move management

Review all KPIs relating to the move management team on a daily, weekly and monthly basis

Comply with company cash management guidelines

Encourage a sales driven Move Management team to deal with enquiries in a prompt and professional manner always looking to up sell across all products

Liaise with international operations/shipping lines/destination agents to ensure bookings are accurately made and acceptance administration is completed

Liaise with Quality and Resourcing Manager to resolve customer complaints and claim settlement and to be the first point of contact for the escalation of all disputes

KPI’s:

Effective management of all incoming calls and enquiries

Accurate input on Navision

Increase in enquiry base, and conversion of enquiries to quotes

12 monthly reviews

Cash management

Manage Move Management productivity

Manage customer queries and complaints

Improvement to budgeted claims percentage

What we’re looking for in our Customer Service Manager:

Managerial experience and leadership skills

Customer-centric and a team player

Telephone sales skills

Excellent communication skills both verbal and written

The ability to inspire, motivate and lead a team and create a can do environment

The ability to coach and train others.

To be able to deal with complaints and resolve problems

Proficient IT skills – Office, Word, Excel

If you feel have the skills and experience to become our Customer Service Manager, please click?‘apply’?now – we’d love to hear from you!

Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.?

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age