Customer Services

Customer Service Assistant

Full Time Permanent

Jobs Near Me

This successful and established Insurance Claims handler based in Tonbridge, Kent provide various insurance providers with an effective and cost-efficient service, handling Home and Motor Insurance Claims from start through to settlement and providing a high level of customer service to all policy holders. Due to ongoing expansion my client is currently seeking a Customer Service Advisor to support their claims teams with the following tasks:-

* Answer inbound calls from policy holders

* Take messages

* Take initial details of the motor or home insurance claim

* Validate the claim

* Load new claims onto the system

* Transfer calls

* To provide excellent customer service at all times

This is an excellent opportunity to join a successful, local employer that will offer fantastic ongoing career progression, both within this role and other areas of the business and ideal applicants will have an excellent telephone manner and experience in a phone based role, coupled with superb customer service skills and a warm and confident approach. You will also be IT literate and have fast and accurate keyboard skills. This is a young and dynamic team and is a great opportunity for a candidate seeking an entry level office based role or looking to progress their career.

Hours are on a rota basis and are 37.5 hours per week, Monday – Friday between 8.00am and 8.00pm (shifts are 8.00am – 4.00pm, 9.00am – 5.00pm etc) and 2 Saturday mornings per month from 9.00am – 1.00pm.


* Salary of £19,600 + discretionary annual Bonus of up to £2000

* Salary rising to £21,200 after successful probation

* Hybrid Role with home based working for experienced candidates

* Free Parking

* Currently building fully equipped gym in Tonbridge office, which will be available to all employees

* Pension

* 22 days annual leave

* Fantastic career progression and talent management investment

* Excellent social events including Summer and Christmas party

Can all applicants please apply attaching an up to date CV