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RK Finance, Accounting and Business Support are currently looking for Customer Service Advisors. We are delighted to be working with one of the leading business providers to the NHS to recruit Customer Service Advisors working at their Offices in Wakefield on a hybrid model.
This will star of as a temporary role with the plan to convert to permanent after 3 months subject to work performance.
Hybrid Working – 2 Days in Office 3 Days from Home
Full training and kit provided for home working
2021 Generation CFO Team of the Year
Temporary to Permanent Opportunity
About the Role
Process work in line with agreed procedures, business rules or scripts – Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and priortise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.
What We Need from You
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping