Customer Services

Customer Advisor

Full Time Temporary

Jobs Near Me

Customer Advisor
Location: Southend on Sea
Pay Rate – £11.10 per hour

Pertemps is currently seeking self-motivated people for a Customer Service role with a UK leading bank based in Southend. Our client is offering competitive salary, experience, and the potential for a long-lasting career with a huge Highstreet Bank!

Working Hours – 5 days – 35 hours per week – ranging between 8am to 8pm, Monday to Sunday with a rotating shift pattern involved, therefore we are seeking people that can commit to a wide range of working hours including weekends.

Responsibilities:
Manage inbound customer calls relating to their credit card account enquiries
Dealing with their account needs professionally and quickly whilst delivering against productivity goals
Take complete ownership of customer problems, solving them at first point using accurate knowledge of all products and processes, then escalate them when required
Complete telephony, digital and admin-based tasks to efficiently service customer queriesBenefits
After a 6-month period, providing your level of performance is up to standard, you will be able to avail of the hybrid working pattern, in which you will work from home and office.
Potential for overtime with generous rates based on business needs, providing you are fully up to speed with everything the role entails.
Temporary to Permanent position and a career for the right candidates with the drive to succeed.
Onsite parking with an electric charging access point.
Training
Monday to Friday, 9am to 5pm. Full training will be provided and will last around 4 weeks initially and a further training period will take place at a later stage ensuring you are fully up to speed and equipped with the skills for the job!

What you will do – In this role, you will be the first point of contact for our Personal Banking customers. We are looking for individuals who have exceptional customer service skills and experience. It is vital you can problem solve and multi-task when our customers are facing challenges across a variety of banking queries.

Interested? Apply today and take the first step of what could be a very long career!

Successful candidates for this role will be subject to a DBS and Credit Check for this position